JPEG or PNG files.
We prefer Adobe RGB or sRGB
It depends on your monitor and how it has been set up or profiled. In general, the printed image should look very close to what you are seeing on your monitor.
By default all images are color corrected individually by our experienced technicians who will make minimal adjustments where necessary, balancing color, brightness, saturation and contrast for proven results.
Absolutely. If you do not want us to manually adjust your images simply uncheck the Color Correction checkbox in the metalprints.com cart. If you have any questions please contact us.
We ask that you account for 1/8" bleed space for trimming on all sides, keeping all essential elements away from the absolute edges of the image. We do not recommend adding a 1/8" border to compensate for the bleed, as this can have unpredictable results. If you would like to add a border to your image, please make sure it is at least 1/4" thick for best results.
We can print any image as long as it does not violate any state or federal laws due to explicit or copyrighted content. All of our employees sign confidentiality agreements to ensure your files are not printed or used beyond the order you submit.
MetalPrints without any mounting options are .045” (3/64") thick.
We have 6 surfaces, so there is a lot of room for creative choice! Generally, we recommend our 4 white base surfaces for the most accurate color results -- High Gloss, Mid-Gloss, Satin (matte), and Textured. For a more stylized look, on our 2 aluminum base surfaces -- Sheer Glossy and Sheer Satin -- the light and white areas of your images will appear translucent to show the aluminum grain underneath. If reflection is a concern, we recommend going with Mid-Gloss or Satin or Sheer Satin. If you’re looking to display your image with a deeper color range, High Gloss or Sheer Glossy are your best bets. Mid-Gloss is a perfect compromise between our reflective High Gloss and ultra-matte Satin surfaces.
We have a wide variety of hanging options, including float mounts that make your print look like it is floating off of the wall, tradional frame mouldings, and holes drilled for hanging using your own hardware. Here are our default hangers, broken down by standard sizes:
MetalPrints on our standard surfaces last 2 to 4 times the longevity of standard photographic prints, which are archival (meaning they will last 100 years in a moderate climate, away from direct sunlight). If you know your MetalPrint will be displayed in direct sunlight, we recommend choosing Performance EXT Metal, which is proven to last 2-3 years in direct sunlight without noticeable fading.
Our pricing is competitive, but if you are ordering in high volume, please contact us with some details about your business and your project.
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We accept Visa, MasterCard, American Express, and Discover Card.
You can upload images from Instagram, Facebook, Flickr, Dropbox, or Google Drive.
Our normal estimated production turnaround times range from 2 to 5 business days, depending on the options ordered. Production times are in business days and do not include time in transit. While we work our hardest to get orders out on time, these times are subject to change and are not guaranteed.
Production times for most products have been impacted by pandemic-related factors. Click here for the latest status on production times.
Please reply to your order confirmation email within 1 hour of placing your order with instructions on what needs to be updated, or with your request to cancel. Orders cancelled after 1 hour may have already been printed, at which time we will only be able to refund 50% of your order total. For orders that have already been shipped, please refer to our Return Policy.
MetalPrints over 30” on the shorter side, or over 40” in length must be crated at an additional cost. Each crate will accommodate a maximum of 3 MetalPrints, so you can save on crating costs by ordering multiple prints at the same time. Crate costs are calculated in the cart at the time of ordering.
Please visit our Shipping & Returns page for more information on crate and shipping costs.
We ship Ground (3-7 business day transit), 2-day Air (a guaranteed 2-day transit), and Overnight (for next business day delivery). International and Freight shipments will vary depending on the destination. Please contact us for an estimate.
For an easy and secure way to hang your MetalPrint, we recommend a flat head nail for small sizes, and anchor with screw for large sizes. Hanging Hardware and Instructions are provided in orders containing MetalPrints with French Cleat Hangers, Stainless Posts, and Security Screws.
MetalPrints with Stainless Posts will be delivered with an instructional card on how to hang (complete with diagram!), for easy, stress-free installation. To give you a quick idea...
The security screw works with our Inset & Flush Frames. Temporarily put the t-screw into the frame channel, securing with tape so it does not fall out. Hang the frame on the cleats, and then gently press the screw into the wall a little, just to mark the spot to drill. Remove the frame and t-screw, and remove the screw from the frame. Drill the hole on the mark and insert the t-screw into the wall, and re-hang the frame. Once you guide the screw into the frame channel, use the provided wrench to tighten it until it is in locked position.
Since your MetalPrint is sublimated with no ink actually on the surface, you can use a standard glass cleaner or water with a soft cloth to clean your MetalPrint.
Yes! If you know you’ll be displaying your MetalPrint outdoors, we recommend our Performance EXT Metal (available on High Gloss), as that will extend your MetalPrint’s longevity in the elements. Performance EXT MetalPrints last 2-3 years in direct sunlight without noticeable fading.
Most hanging options are waterproof, as they are made from plastic or aluminum, with industrial strength adhesive. Double Float MetalPrints and Float Mount Hangers have foamcore material components, so those are not waterproof.
We recommend Bic Mark-It.
We recommend 1/8" rounded corners if hung in high traffic areas.
Contact us with your order number and pictures of the damage. We’ll respond with further instructions.
We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination. We do not accept returns, however if there is damage to your MetalPrint upon arrival, please contact us and we will be happy to work with you on a quick resolution. For more information, please see our Shipping & Returns Policy.